FAQs

Where are you located?

Our store is based in  

6 Ethel Court, St. Albans, VT 05478 United States  which is also our warestock that we ship out of.

Do your shipping speeds include processing time?

No, our listed speeds do not include the time it takes to process your order, normally it takes 2-3 days to process and 2-6 days to deliver, in total it would be 7-12 days for delivery period.

How will I know if my order has shipped?

We’ll tell you! Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.

Can I arrange for my own courier or shipping provider to deliver my order?


We’re sorry, but because of our production process, we can’t accept special shipping requests.

What if I make a mistake in my order? .


Please contact us at [email protected] and we will work to correct the problem as soon as possible.

What kinds of payment are accepted?

At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.

I’ve not received my order, what should I do?

If you have not received your order, then please contact us at [email protected] and we will work to correct the problem as soon as possible

How do I return an item?

If you are not 100% satisfied with your purchase, you may request a return within 30 days after receiving your package.

Please contact us at [email protected] for the return.

Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to the nearest USPS.

Send your return tracking number or a picture of return receipt to our customer service team.

We will process the return or exchange as soon as we receive your package.

How much is the shipping cost ?

Generally speaking, the total shipping cost will depend on the following factors:

The shipment method you choose (we offer USPS First Class : $4.99)

The destination country that the package ships to;

The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

I have other questions?

No problem! Email us at [email protected] and we'll be happy to help you out